Standard Return Policy Overview
You may return merchandise purchased from Marine Innovations for a full refund or a replacement for a period of 60 days from the date of the purchase. All returns require a Return Merchandise Authorisation (RMA) number. An RMA number must be issued within 60 calendar days after the date of purchase. An RMA number is valid for 14 calendar days after it is issued.
Marine Innovations will refund the value of the merchandise returned, not the shipping cost. On items with free shipping returned for a refund, the original shipping cost that we paid the shipping courier will be deducted from your refund.
If you purchased a product that you wish to exchange for an alternate item, you must return the item for a refund and simply place a new order for the item you desire. We do not apply store credit to your new purchase.
Merchandise that is discovered to be defective upon receipt will be replaced. You may also return defective merchandise for a refund.
Return shipping cost is not reimbursable.
If an item you received is defective, we will definitely replace the item with a new one; however, we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
We will send a product replacement for an authorised return following the completion of receiving and inspection at our facility. The replacement will ship within four business days following our receipt of your return (excluding weekends and public holidays). We do not send advance replacements or replacements before we receive and inspect the returned merchandise.
To receive a replacement quicker, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.
All returned merchandise must be in original condition, and must include the original factory box intact and factory packaging, and all instruction booklets and paperwork. The RMA number or any other inscriptions.
If you need to return a purchased item, please use email [email protected] with the following:
In body of the message please let us know:
- Item being returned
- Reason for the return
- The order number
- Your contact email and phone number
A form will be emailed to you with your RMA number, please PRINT it and include with the return shipment
Mark the box as: RETURN
Marine Innovations will refund the value of the cancelled merchandise and shipping if the item has not yet been shipped. If the item has been shipped, the shipping cost will not be reimbursed.
Delivery time between 2-10 days dependant upon shipping. Tracking number will be provided.
There are no export restrictions associated with product or service.
Customer name, contact details and purchase/price will be kept but no credit card details are kept. We do not sell personal information to any third parties.