Policies

Standard Return Policy Overview

You may return merchandise purchased from Marine Innovations for a full refund or a replacement for a period of 60 days from the date of the purchase.  All returns require a Return Merchandise Authorisation (RMA) number. An RMA number must be issued within 60 calendar days after the date of purchase. An RMA number is valid for 14 calendar days after it is issued.

Refunds

Marine Innovations will refund the value of the merchandise returned, not the shipping cost. On items with free shipping returned for a refund, the original shipping cost that we paid the shipping courier will be deducted from your refund.

Exchanges

If you purchased a product that you wish to exchange for an alternate item, you must return the item for a refund and simply place a new order for the item you desire. We do not apply store credit to your new purchase.

Defective Merchandise

Merchandise that is discovered to be defective upon receipt will be replaced. You may also return defective merchandise for a refund.

Return Shipping

Return shipping cost is not reimbursable.

If an item you received is defective, we will definitely replace the item with a new one; however, we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

Replacement Terms

We will send a product replacement for an authorised return following the completion of receiving and inspection at our facility. The replacement will ship within four business days following our receipt of your return (excluding weekends and public holidays). We do not send advance replacements or replacements before we receive and inspect the returned merchandise.

To receive a replacement quicker, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.

Returning Items

All returned merchandise must be in original condition, and must include the original factory box intact and factory packaging, and all instruction booklets and paperwork. The RMA number or any other inscriptions.

If you need to return a purchased item, please use email diona@marineinnovations.com.au with the following:

In body of the message please let us know:

  • Item being returned
  • Reason for the return
  • The order number
  • Your contact email and phone number

A form will be emailed to you with your RMA number, please PRINT it and include with the return shipment

Mark the box as: RETURN

Cancellation Policy

Marine Innovations will refund the value of the cancelled merchandise and shipping if the item has not yet been shipped. If the item has been shipped, the shipping cost will not be reimbursed.

Delivery Policy

Delivery time between 2-10 days dependant upon shipping. Tracking number will be provided.

Export Restrictions

There are no export restrictions associated with product or service.

Consumer Data/Privacy policy

Customer name, contact details and purchase/price will be kept but no credit card details are kept. We do not sell personal information to any third parties.